Customer Success Representative

Author: Rocksteady Promotions |

Rocksteady is a strategic partner with some of the globe's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are assembling a world-class team of clever, hungry, and daring professionals who are energized by the possibility of working at the epicenter of client relations, business consulting, and culture. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Customer Success Representative to join our dynamic team.

People are at the core of our success, and we firmly believe in the significance of investing in our Customer Success Representatives. This is why over the years we have devised a positive culture to train, develop, and motivate our associates. As a Customer Success Representative on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Duties as a Customer Success Representative:

  • Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins
  • Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment
  • Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication
  • Meet personal and team sales goals set by Management staff
  • Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers
  • Answer questions relating to warranties or terms of sale with accuracy and confidence
  • Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed
  • Attend meetings and work hands-on with the customer service & sales management team to ensure proper customer service is being executed

Qualifications We Look for in a Customer Success Representative:

  • 0-3 years of experience as a Client Success Associate or Sales Representative
  • Customer-centric and ability to adapt and/or respond to a variety of characters
  • Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
  • Exceptional communication, persuasion, and presentation abilities
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong ability to multitask, prioritize and manage time adequately
  • High School Diploma / GED
  • College degree preferred but not necessary

What’s in it for our Customer Success Representatives:

  • A diverse and inclusive office environment
  • Professional growth and advancement from within
  • Structured training and leadership development
  • Incredible bonuses and incentives
  • Company events and trips!
  • Holiday closures & a set schedule


Best and the Brightest Companies to work in the nation winner 2020 Celebrating 5+ years Anniversary Top places to work 19 and 20 in Philly Top work place 2020 Accredited Business Best and the Brightest Companies to work in the nation winner 2021 East coast USA prestige Awards Join the Conscious Culture Movement Top work place 2022 Top work place 2023